Customer Service

Customer Service

Our customers are very important to us - we pride ourselves on our customer service!

Read Our Story at About Us

Contact us:  

Telephone: 1-877-831-6077 - Business hours - Monday through Friday -between 9 am and 6pm, Eastern.

email: admin@mygrowingtraditions.com

Payment - We accept Visa, Mastercard, Discover, American Express, and Pay Pal. You may send an e-check through Pay Pal and your order will ship when the e-check clears, usually in about 5-6 days. 

Sales Tax – Sales tax of 6% is charged on all deliveries to the state of Michigan.

Phone orders - Please call 1-877-831-6077 

Cancelling an order - You may cancel a submitted order by contacting us at admin@mygrowingtraditions.com quickly. If the order has already shipped you will need to go through the Return process (see below).

Shipping and handling - We ship from Michigan via the United States Postal Service (USPS) Priority Mail.  We offer Free Priority Mail Shipping over $95.

International Shipping: We do not ship internationally.

Shipping to multiple addresses - You will need to place a separate order for each specific address. Or call in your order to: 1-877-831-6077

Tracking the status of an order - You will receive an email when your order is received and a series of emails when your order has shipped (first with the USPS tracking number, then when your order is out for delivery, and finally a notification that it has been delivered). You can also track your order at any time, by going to your Account.

Returns and Exchanges -

We accept returns and exchanges in new, unused, original condition sold by My Growing Traditions within 60 days of purchase for a full refund on the credit card you originally used to make your purchase or exchange, minus shipping costs. 

Exception:  All Sale Items are Final Sale.  Should your sale item arrive damaged in any way we will replace it, refund your order, or work with you to exchange it for products of your choice - see damaged shipment below.

Damaged shipment - If your order arrives at your doorstep damaged in any way, please email us upon the package receipt (admin@mygrowingtraditions.com) so that we can assist you. We experience very, very, very few damaged shipments. But, things can happen - so email or call us (1-877-831-6077) so that we can replace the item where possible or reimburse you for the damaged item, including the original shipping costs.

Please email us at admin@mygrowingtraditions.com for a return or exchange authorization. Please insure the package (and use USPS Special Handling for music boxes), and send to: Sara Holman, My Growing Traditions, 10641 Mark Drive, Dexter, MI 48130.

Please retain your receipts for postage and insurance.

For refunds: You will receive a credit card refund (for credit card purchases) or a refund check (for those paying by check) for the amount of the purchase price.

For exchanges: We will work with you to accomplish the exchange that you need.

Phone: 1-877-831-6077 (Monday through Friday, 9am to 6pm, Eastern)

email: admin@mygrowingtraditions.com